Privacy Policy

This policy explains how ValueFox (“we”, “us”) collects and uses your personal data when you visit valuefox.co.uk or place an order. We are the data controller. [Registered business name, address and company/VAT number to be confirmed before launch.]

What we collect

Contact and order details you give us (name, email, delivery address, phone, order history); payment confirmation (your full card details are handled by our payment provider and are never stored by us); and limited technical/usage data via cookies (such as pages viewed and basket contents) to make the site work and improve it.

How and why we use it

To process and deliver your orders, provide customer support and handle returns/refunds (to perform our contract with you); to meet legal and accounting obligations; to keep the site secure and working (our legitimate interests); and, only with your consent, to send marketing emails you can unsubscribe from at any time.

Who we share it with

We share only what’s needed with our payment processor, our delivery partners (including Royal Mail) and the suppliers who dispatch your items, plus our website/hosting and analytics providers. We do not sell your personal data.

Cookies

We use essential cookies to run the basket and checkout, and (with your consent) analytics/marketing cookies to understand and improve the site. You can control cookies through your browser settings.

Keeping your data

We keep order and tax records for as long as the law requires, and other data only for as long as needed for the purposes above.

Your rights

Under UK GDPR you can ask to access, correct, delete or port your data, or object to certain uses. To exercise any right, email hello@valuefox.co.uk. You also have the right to complain to the UK Information Commissioner’s Office (ICO) at ico.org.uk.